Refund and Returns Policy
RETURN POLICY
We accept authorized returns within Ten (10) business days from the date on the receipt of RMA (Return Merchandise Authorizations) unless otherwise specified.
All the authorized returns must include all the items or components that were there in the original package, and all the components must be unused and in their original condition. All the returned items or components must not have been disassembled, mounted, modified, or damaged due to user error or incorrect installation. Quality Use Auto Parts LLC will not be held responsible for installation or labour expenses, towing expenses, or any additional repair expenses caused by the use of wrong or defective parts during installation. We do not cover shipping amounts or labor.
In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility. We are not responsible for improper installation and or labor charges.
If you have received a wrong or damaged item, kindly repackage the item(s) in the original container and get back to us as soon as possible. We recommend that as soon as you receive your order, kindly go over or inspect all the shipping part(s) or package(s) and items thoroughly for any signs of damage, missing, or incorrect parts. Kindly reach out to us through call (956-307-0000) or Live Chat with our customer service team so we can assist you through the process of return for replacement or refund. All the warranty provided by us(Quality Use Auto Parts LLC) for any damaged, incorrect parts will be void after 10 business days, regardless of which party is at fault. We are not answerable for lost or stolen packages, and all claims for such incidents must be reported and processed through the shipping company. Warranty is void if the engine is returned with the heat tabs missing or melted out or disassembled without express written authorization.
Return Procedure
To obtain the RMA (Return Merchandise Authorizations) receipt number, please contact us through the call (206-333-0000) or chat with our customer service team via Live Chat or Email us.
Call Us
Kindly provide all the following information about your order: 1. Customer's Name 2. Email Address 3. Contact Number 4. Order Number or Invoice number 5. A complete detail or explanation about why the part is being returned
RMA's number
As soon as we receive your order details, we will be sending you the RMA's number(s) along with return shipping instructions will be sent through email. An RMA number is required to track and process the return. Kindly expect our customer care agents in case any additional information is required
Chat with Us
You can reach out to our customer care team via live chat: Return Procedure * Monday to Friday from 8:30 AM to 5:30 PM
Exchange Offers
Email You can reach out to our customer care team via email from: Monday to Friday 8:30 AM to 5:30 PM.
Refund Processing
Refunds are generally processed and credited in 24-72 business hours from the time our warehouse receives your part(s) or package(s). Once the returned part(s) has/have been inspected and checked by our mechanics, the refund will be initiated by us through the same mode (or payment method) you used to buy the product. You’ll be receiving a mail to confirm that refund is initiated. Returns maybe subject to a 30% Restocking Fee, If the mode of payment was debit or credit card then it may take up to seven business days to reflect on your account.
Cancellation Policy
Cancellation may hinder if your order has been confirmed, packed and shipped. Don’t worry we (Quality Use Auto Parts LLC) will do our best to commission the cancellation of your order, but if for any reason we’ll not be able to do so then, you may return the order. Kindly go through our Return Policy for further details. You may cancel the order any time before receiving our confirmation either through email or call. Nevertheless, once your order has been confirmed, within 24 hours order(s) will be processed. Therefore, we (Quality Use Auto Parts LLC) will not be able to cancel your order after 24 hours of email or call confirmation. Order cancellation will be subject to a 30% Restocking fee. However, you can give us a call on +1206-566-0000 / +1800-557-0000 or can have live chat with our customer care team. We will try our best to accommodate your request for any valid reason.
Replacement Policy
Replacements will be shipped only upon the return of the initial product we shipped to you. Please ensure the product is securely packaged and returned to us in its original condition. If we replace your merchandise with another merchandise, the replacement is considered to be a repair of the original unit. Consequently, your original date of installation and mileage will remain in effect.